We have just opened a web site that accepts international shipping.
Please use CONTACT FORM for any kinds of inquiry not E-mail either in Japanese or in English.
TRIP TO JAPAN?
Please place your order as soon as you find out when and where you stay.
It takes longer than 2～3 weeks to dispatch all the orders at this moment!
If you wish to buy and receive the marshmallows at where you stay while you're visiting Japan, there are a few things we want you to ensure. All these 5 steps are very important. Please read below carefully.
It usually takes about 2-3 weeks, sometimes longer, to send the marshmallows to you. You can see about how long it’s taking at the moment on the top page of our website, if it’s longer than 3 weeks. It is very important to make sure you have enough time when you place your order.
We don't have any branches or storefronts, so this online shop is the only place you can purchase our products.
Even if your order arrived in time at where you stay, the receptionists wouldn’t be able to find you if the name on the delivered box was different from your check-in name! You probably don’t know your room number until you actually check-in the hotel, so please make sure the receiver name is same as the one you give to the hotel.
When you go through the ordering process, you will find a blank box in step 2. Even if you mention your desired reception date there, please ENTER THE DATE AGAIN in the CONTACT FORM to let us know for sure and ensure you receive your order in time. This process is extremely important, so please don’t miss it!
Please ask any questions through CONTACT FORM. It might take long to get back to each one of you, so please make sure you have enough time.
June 26, 2014
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